Passenger Information Systems:
Telephones (Cards & Coins):
Waiting Room Note:
There is an unheated shelter on both platforms
<a href="https://www.southernrailway.com/travel-information/plan-your-journey/car-parking">APCOA Parking UK</a>
Car Parking Contact Available:
Disabled Parking is free on production and DISPLAY of the full blue badge pack. Penalty notices will be issued without valid badge pack on display
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Toilets Note:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This is a Category B1 station: Step free access to platform 1 (to Ashford International). Short path and gentle ramp to platform 2 (to Hastings). Access between platforms via level crossing. Access between platforms via level crossing.
Assistance Meeting Point is on platform 1 under the shelter.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
No dedicated area
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday Unavailable
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are not usually available, however on-train staff are available to assist you on and off some services.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.