Gatwick Airport station
Monday to Sunday:
From Monday 5 September 2022 until March 2023, construction work will take place at the Ticket Office. This work is part of the Gatwick Airport station upgrade. Not all cash transactions such as refunds can be made at the station during this time. We recommend using card or digital payments, or speaking to a member of our staff for assistance. You can also book in advance.
Ticket buying & collection
Oyster Pre Pay:
Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.
Applicable Operators: Gatwick Express, Southern, Thameslink
Lost Property Contact Available:
Customer Help Points:
ATM Machine Note:
Located outside the station as well as on concourse
Passenger Information Systems:
Wide range of shops
Station Buffet Note:
Food outlet (Seating available)
Telephones (Cards & Coins):
Platforms 1 and 2
Waiting Room Note:
Heated waiting areas are available on platforms
Airport Car Park
Car Parking Contact Available:
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
The upper level of the bus station
Taxi Rank Note:
Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex
Bus Service Note:
Available from airport.
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Window 1 is at a compliant height
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This is a Category A station: This station has step-free level access to all platforms via lifts and escalators.
Access between platforms is via the concourse or overbridge, all with lifts, escalators and stairs.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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The information in this document was generated 9/9/2022 12:05:50 PM