Address
Herne Hill station
Railton Road
Herne Hill
SE24 0JW
Railton Road
Herne Hill
SE24 0JW
Ticket office
Monday to Friday:
6:10 AM to 7:50 PM
Saturday:
6:10 AM to 7:50 PM
Sunday:
8:10 AM to 5:50 PM
General information
Station Operator:
SE
Station Code:
HNH
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 2/3
Oyster Comments:
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains in the booking hall
Passenger services
Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points:
Yes
Customer Help Points Note:
On platform
Station facilities
ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:
Homemade Ice Cream in the booking hall. Homewares shop next to the entrance.
Station Buffet:
Yes
Station Buffet Note:
Coffee shop in the booking hall also Coffee shop on platform 1/2 also Selecta vending machines the platforms
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:
Platforms 1/2 and 3/4 - Available during staffing hours
Waiting Room:
No
Waiting Room Note:
Heated waiting room on platforms 1/2 and 3/4 Only available when staff present
Car parking
Car parking:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
6
Type:
Stands
Location:
front of station and subway
Cycle Storage CCTV:
No
Other transport
Location for rail replacement services:
Bus stop N on Dulwich Road
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:
The counter can be raised or lowered to suit all users
Accessible Public Telephones:
No
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Accessible Toilets:
Yes
Accessible Toilets Note:
Platforms 1/2 & 3/4 - Available during staffing hours
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Category A. This station has step free access to all platforms - Step free access to booking hall via side entrance. Step free access to all platforms and interchange via lifts from subway. Stepped access to platforms via subway.
Accessible Taxis:
No
Accessible Taxis Note:
Accessible taxis are available to book
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
booking hall/ subway
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:
Limited time parking and on public highway
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
The information in this document was generated 9/9/2022 12:09:15 PM