Address
Peterborough station
Station Road
Peterborough
PE1 1QL
Ticket office
Monday to Friday:
6:00 AM to 8:00 PM
Saturday:
6:00 AM to 8:00 PM
Sunday:
8:00 AM to 8:00 PM
General information
Station Operator:
GR
Station Code:
PBO
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Ticket Office Note:
In Travel Centre and on concourse.
Passenger services
Lost Property Contact Available:
No
Phone number:
01302 362175
Ticket Gate:
Yes
Customer Services:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Customer Help Points:
No
Customer Help Points Note:
But there is a floorwalker in reception, a CIP by the entrance also
Station facilities
ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
Yes
Station Buffet:
Yes
Station Buffet Note:
Various coffee shops and café's available for refreshments
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
Waiting Room:
Yes
Waiting Room Note:
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Car parking
Main station
Operator:
London North Eastern Railway
Spaces:
731
Annual Charge:
£1870.00
Daily Charge:
£17.00
Off Peak Charge:
£6.75
Per Hour Charge:
£3.00
Weekly Charge:
£51.00
Car Parking Contact Available:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
458
Type:
Stands
Location:
Alongside station entrance and adjacent to BTP office
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Rail Replacement Coaches leave from the station entrance.
Taxi Rank:
Yes
Taxi Rank Note:
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Accessible Taxis:
No
Accessible Taxis Note:
Outside station plus we can book by phone
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 4:00 AM to 12:30 AM
Tuesday 4:00 AM to 12:30 AM
Wednesday 4:00 AM to 12:30 AM
Thursday 4:00 AM to 12:30 AM
Friday 4:00 AM to 12:30 AM
Saturday 4:00 AM to 12:30 AM
Sunday 6:00 AM to 12:30 AM
Staff Help Available Note:
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 9/9/2022 12:23:05 PM