London Victoria
Ticket office
Open now
| Mon - Sun: | 6:30 AM to 10:00 PM |
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Station details
| Station Operator: NR |
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| Station Code: VIC |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | Yes |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
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Travelcard: Zone 1 |
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Oyster Comments: You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station. |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Gatwick Express, Southeastern, Southern |
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Ticket Office Note: On concourse |
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| Lost Property Contact Available | No |
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Phone number:
0330 024 0215 Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Monday-Sunday 07:00-21:50 Via Network Rail Reception |
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| Left Luggage Contact Available | Yes |
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Phone number:
020 3468 4551 Website: Go to website |
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| Customer Help Points | Yes |
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Customer Help Points Note: Help Points are located on both main concourse areas, as well as the main ticket office. |
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| Atm Machine | Yes |
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Atm Machine Note: The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel). |
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| Baby Change | Yes |
| Bureau De Change | Yes |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Toilets are situated on the central concourse and adjacent to platform 2. A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities. If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.
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| Tourist Information Office | Yes |
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Tourist Information Office Note: Transport Information Centre. |
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| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: http://www.btwifi.com/find/ |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: APCOA UK Ltd Spaces: 107 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0345 0774 224 Website: Go to website Note: Victoria Place - Main parking area. The exit which provides direct access to the car park will be closed between 00:45 and 03:15 daily.
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Car Park Upper Level (Victoria Place), above Gatwick Express. |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place). Monday-Sunday 24 hours |
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| Car Hire | Yes |
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Car Hire Note: Office on concourse adjacent to Platform 7 (Sixt Car Hire) |
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| Airport | Yes |
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Airport Note: Direct Rail Link to Gatwick |
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| Metro | Yes |
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Metro Note: Underground services: Victoria Line, District Line and Circle Line |
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| Bus Service | Yes |
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Bus Service Note: Victoria Bus Station at Station Front |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: Staff assistance is available |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Main concourse |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Hudson's Place and Central Concourse |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Available on request Taxi rank outside main station entrance |
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| Accessible Ticket Machines | No |
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Accessible Ticket Machines Note: Various locations |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist: - Gatwick Express - 0845 850 1530 |
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| Staff Help Available | Yes |
| Mon - Sun: Twenty Four Hours | |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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