Sustainability
To keep the communities we serve up-to-date with our progress, we publish a sustainability report every year. Our reports cover a variety of topics such as society, customers, our people and finance.
Highlights from the report include:
- Operated a more reliable andpunctual service than at any time in recent history, recording 94.5% PPM between April and July
- 57% increase in life saving interventions on the GTR network
- Satisfaction with trains increased by 22% on Great Northern year on year
- Delivered Caring for the Vulnerable – suicide prevention training to over 900 colleagues
- Created the largest single charging point in rail in the UK
- Contacted over 600 schools to raise awareness of danger of trespassing on the railway in lockdown
- Our engineering team are delivering a £55m train modernisation programme on 270 trains that will last five years
- Over 4,000 pairs of socks donated to homeless partners
- Donated 107 bikes to NHS workers in spring and summer
- Over 8,000 children educated in railway safety
- First train company to sign the Rough Sleeping on Rail Charter
- Wrapped three trains with a message of thanks for NHS workers
Download the full 2021 Sustainability report
Sustainability at our parent company
Our parent company – Go-Ahead Group – also publishes an annual sustainability report. To read more about their approach to corporate responsibility, visit their performance and reports page.