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Last updated: 10:48

Train and station audits

Independent internal audits of our train and station facilities help guide our improvement planning. Learn more about the process and see our results here.

Service Quality Regime results

Download the PDFs for each railway period below

Period 4 - 26 June to 23 July 2022

Period 3 - 29 May to 25 June 2022

Period 2 - 1 may to 28 May 2022

Period 1 - 1 April to 30 April 2022

What is Service Quality Regime?

Service Quality Regime (SQR) monitors the service we provide at our stations and on board our trains. Key aspects of facilities and customer service are measured through a mixture of mystery shopping and inspections.

Scores are published per railway period of 4 weeks and against benchmarks set by the Department for Transport.

*The scores are for GTR (Govia Thameslink Railway) a railway operator, managing Southern, Thameslink, Great Northern and Gatwick Express