Hemel Hempstead

Address

Hemel Hempstead station
London Road
Hemel Hempstead
HP3 9BQ

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM
Saturday: 7:00 AM to 8:00 PM
Sunday: 8:00 AM to 7:00 PM

General information

Station Operator: LN
Station Code: HML
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park.  These machines accept card payment only.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day

**Hemel Hempsted is accredited by the Secure Station Scheme**

 

Customer Help Points: Yes

Station facilities

ATM Machine: Yes
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room: No

Car parking

Car parking: Yes

Station Car Park

Operator: SABA UK
Spaces: 500
Annual Charge: £816.00
Daily Charge: £8.50
Monthly Charge: £102.00
Off Peak Charge: £4.80
Three Monthly Charge: £258.00
Weekly Charge: £28.80
Car Parking Contact Available: No
Phone number: 0330 1235 247
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 200
Type: Stands
Location: car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.

Taxi Rank: Yes
Taxi Rank Note:

Taxi free phone

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

Booking clerk would go outside and serve the customer.

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Accessible Toilets Note: The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Card payment only.

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 8:00 PM
Saturday 7:00 AM to 7:00 PM
Sunday 8:00 AM to 7:00 PM
Staff Help Available Note:

This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 9/9/2022 12:09:06 PM