Gatwick Airport


Gatwick Airport station
South Terminal
Gatwick Airport

Ticket office

Monday to Sunday: 24 hours

Station details


From Monday 5 September 2022 until March 2023, construction work will take place at the Ticket Office. This work is part of the Gatwick Airport station upgrade. Not all cash transactions such as refunds can be made at the station during this time. We recommend using card or digital payments, or speaking to a member of our staff for assistance. You can also book in advance.

General information

Station Operator: GX
Station Code: GTW
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Comments: Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Gatwick Express, Southern, Thameslink

Passenger services

Lost Property Contact Available: No
Phone number: 01293734888
Website: Go to website
Ticket Gate: No
Customer Help Points: Yes

Station facilities

ATM Machine: No
ATM Machine Note: Located outside the station as well as on concourse
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Shops Note: Wide range of shops
Station Buffet: No
Station Buffet Note: Food outlet (Seating available)
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

Platforms 1 and 2 

Waiting Room: No
Waiting Room Note: Heated waiting areas are available on platforms

Car parking

Car parking: Yes

Airport Car Park

Operator: Gatwick Airport
Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: No
Sheltered: no
Spaces: 0
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

The upper level of the bus station

Taxi Rank: Yes
Taxi Rank Note:

Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex

Bus Service: Yes
Bus Service Note:

Available from airport.


Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Window 1 is at a compliant height
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:
This is a Category A station: This station has step-free level access to all platforms via lifts and escalators.

Access between platforms is via the concourse or overbridge, all with lifts, escalators and stairs.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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The information in this document was generated 9/9/2022 12:05:52 PM