Hastings station
Station Approach
off Havelock Road
TN34 1BA

Ticket office

Monday to Friday: 5:50 AM to 8:30 PM
Saturday: 5:50 AM to 8:30 PM
Sunday: 5:50 AM to 8:30 PM

General information

Station Operator: SE
Station Code: HGS
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
ATM Machine Note:

At the front of the station.

Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note:

W H smith, Costa Coffee

Station Buffet: Yes
Station Buffet Note: Coffee shop and Selecta vending machines
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Waiting Room: No
Waiting Room Note: Heated waiting Rooms on the platforms only available when staff are present

Car parking

Car parking: Yes

Station Car Park

Operator: APCOA Parking
Spaces: 75
Annual Charge: £942.60
Daily Charge: £5.80
Monthly Charge: £86.90
Off Peak Charge: £5.20
Six Monthly Charge: £519.60
Three Monthly Charge: £260.50
Weekly Charge: £24.80
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website

From 1st June - new off peak evening rate (after 18:00) - £1.50


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 50
Type: Stands
Location: On Platform 1/2
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Front of the station.

Taxi Rank: Yes
Taxi Rank Note:

outside station front

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here


Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

There are only standing height ticket counters available.

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

booking hall

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 4:45 AM to 1:40 AM
Saturday 4:45 AM to 1:40 AM
Sunday 6:20 AM to 1:25 AM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

The information in this document was generated 9/9/2022 12:08:23 PM