London St Pancras International Details

Monday to Friday: 5:45 AM to 10:00 PM

Saturday: 6:00 AM to 9:00 PM

Sunday: 8:00 AM to 10:15 PM

Station Operator: NR

Station Code: STP

Staffing Level: fullTime

CCTV: Yes

Oyster Pre Pay: No

Oyster Validator: Yes

Smartcard Issued: No

Smartcard Validaton: Yes

Travelcard: Zone 1

Oyster Comments: Oyster cards can only be purchased from the self-service machines in the Underground station You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern. Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services.

Oyster Topup: Yes

Prepurchase Collection: Yes

Smartcard Topup: No

Ticket Machine: Yes

Ticket Office Note:

On the station concourse

Lost Property Contact Available: No

Phone number: 0330 024 0215

Website: Go to website

Ticket Gate: Yes

Customer Services:

Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).

Platforms 5-10 and the international departures areas are managed by Eurostar.

Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.

Customer Help Points: Yes

Customer Help Points Note: Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

ATM Machine: Yes

Baby Change: Yes

Seated Area: No

Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens

Shops: Yes

Station Buffet: Yes

Telephones (Cards & Coins): Yes

Toilets: Yes

Waiting Room: No

Car parking: Yes

Operator: CP Plus

Spaces: 322

Car Parking Contact Available: No

Phone number: 0207 431 4001

Website: Go to website

Note:

The car park is behind the station on Pancras Road. The road is one-way, accessed from Euston Road.

Pick up / set down: on Pancras Road. You cannot leave your vehicle unattended.

Pancras Road is one-way and can only be accessed from Euston Road

Cycle Storage Availability: Yes

Sheltered: yes

Spaces: 180

Type: Compound

Location: Within car park

Cycle Storage CCTV: Yes

Taxi Rank: Yes

Taxi Rank Note:

Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis.

Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.

Bus Service: Yes

Bus Service Note:

Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access.

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website at www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/

Accessible Booking Office Counter: Yes

Accessible Booking Office Counter Note:

Height adjustable ticket counter is only available at East Midlands ticket office.

Accessible Public Telephones: No

Accessible Toilets: Yes

Accessible Toilets Note:

There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.

Induction Loop: Yes

Wheelchairs Available: Yes

Ramp For Train Access: Yes

Step Free Access: Yes

Step Free Access Note:

The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.

Accessible Taxis: No

Accessible Taxis Note:

Accessible taxis can be located on Midland Road and Pancras Road

Accessible Ticket Machines: Yes

Accessible Ticket Machines Note:

yes

Impaired Mobility Set Down: Yes

Impaired Mobility Set Down Note:

A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.

The drop off zone leads directly to the Eurostar departures.

There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.

Staff Help Available: Yes

Staff Help Available Opening Times: Monday to Sunday 24 hours

Staff Help Available Note: Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London St Pancras International

Address

Ticket office

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

Station Car Park

Cycling

Other transport

Accessibility