London Bridge


London Bridge station
Tooley Street / St Thomas Street

Ticket office

Monday to Friday: 4:45 AM to 1:00 AM
Saturday: 4:45 AM to 1:00 AM
Sunday: 5:25 AM to 1:00 AM

General information

Station Operator: NR
Station Code: LBG
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 1
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Thameslink, Southeastern, Southern
Ticket Office Note: The ticket office is located on the lower concourse.

Passenger services

Lost Property Contact Available: Yes
Phone number: 0203 4684714
Website: Go to website
Ticket Gate: Yes
Customer Services: Monday-Friday 08:00-21:00 
Saturday 10:00-18:00 
Sunday 10:00-18:00 
Customer Help Points: Yes
Customer Help Points Note:

These are available on the main concourse.

Station facilities

ATM Machine: Yes
ATM Machine Note: ATMs are located on the lower and upper concourses.
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:

Various shops, cafes and restaurants

Station Buffet: Yes
Station Buffet Note: Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

The toilets can be located on the lower concourse.

A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.

The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground. 

If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.

Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

Waiting Room: No

Car parking

Car parking: No


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 200
Type: Stands
Location: Located in Station Approach.  
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement bus services are usually found outside the front of the station.

However this is sometimes subject to change. Please check engineering posters or consult a member of staff.

Taxi Rank: Yes
Taxi Rank Note:

Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.

Bus Service: Yes
Bus Service Note:

The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.

For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: All platforms can be accessed by lift
Accessible Taxis: No
Accessible Taxis Note:

Taxis with ramps.

There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404

Accessible Ticket Machines: No
Accessible Ticket Machines Note:

All machines are too high for wheelchair users. Staff assistance is available.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:

- Southern: 0800 138 1016 (textphone 0800 138 1018)
- Southeastern: 0800 783 4524 (textphone 0800 783 4548)
- Thameslink: 0800 058 2844 (textphone 0800 975 1052)

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 4:00 AM to 1:00 AM
Staff Help Available Note:

By booking through disabled travel or contacting any member of staff

Monday-Saturday 04:00-01:00
Sunday 06:00-01:00

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Save on your train tickets

No booking fees when you buy online with us.


The information in this document was generated 9/9/2022 12:13:07 PM