Ely station
Station Road

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM
Saturday: 6:00 AM to 8:00 PM
Sunday: 8:30 AM to 6:30 PM

Station details


Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.

There is currently a temporary Ticket Office which is located in the side car park whilst renovations are being undertaken.


General information

Station Operator: LE
Station Code: ELY
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

Temporary Ticket Office is located in side car park whilst renovation works are taking place

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

On each platform

Station facilities

ATM Machine: No
ATM Machine Note:

Nearest ATM is at Tesco which is across the car park

Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note:

Newsagent on platform 1. Large Tesco supermarket next door to the main car park

Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Waiting Room: No
Waiting Room Note:

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 143
Annual Charge: £1125.00
Daily Charge: £7.50
Monthly Charge: £113.00
Off Peak Charge: £6.50
Three Monthly Charge: £321.00
Weekly Charge: £30.00
Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 330
Type: Compound

In station car park

Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Replacement transport stop at station entrance

Taxi Rank: No
Bus Service: No


Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 5:15 AM to 1:00 AM
Tuesday 5:15 AM to 1:00 AM
Wednesday 5:15 AM to 1:00 AM
Thursday 5:15 AM to 1:00 AM
Friday 5:15 AM to 1:00 AM
Saturday 5:15 AM to 1:00 AM
Sunday 8:00 AM to 1:00 AM
Staff Help Available Note: Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 9/9/2022 12:03:47 PM