London Victoria Details

Address

London Victoria station
Victoria Street
London
SW1V 1JU

Ticket office

Monday to Sunday: 6:30 AM to 10:00 PM

Station details

Alerts

On weekdays, the busiest times at this station are generally between 06:30 and 08:30 and between 16:00 and 19:30.

General information

Station Operator: NR

Station Code: VIC

Staffing Level: fullTime

CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No

Oyster Validator: Yes

Smartcard Issued: Yes

Smartcard Validaton: Yes

Travelcard: Zone 1

Oyster Comments: You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.

Oyster Topup: Yes

Prepurchase Collection: Yes

Smartcard Topup: No

Ticket Machine: Yes

Penalty Fares: Applicable Operators: Gatwick Express, Southeastern, Southern

Ticket Office Note:

On concourse

Passenger services

Lost Property Contact Available: No

Phone number: 0330 024 0215

Website: Go to website

Ticket Gate: Yes

Customer Services:

Monday-Sunday 07:00-21:50

Via Network Rail Reception

Customer Help Points: Yes

Customer Help Points Note:

Help Points are located on both main concourse areas, as well as the main ticket office.

Station facilities

ATM Machine: Yes

ATM Machine Note: The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).

Baby Change: Yes

Seated Area: Yes

Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens

Shops: Yes

Shops Note: News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth

Station Buffet: Yes

Station Buffet Note: Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)

Telephones (Cards & Coins): Yes

Toilets: Yes

Toilets Note:

Toilets are situated on the central concourse and adjacent to platform 2.

A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.

If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.

Waiting Room: No

Car parking

Car parking: Yes

Station Car Park

Operator: APCOA UK Ltd

Spaces: 107

Car Parking Contact Available: No

Phone number: 0345 0774 224

Website: Go to website

Note:

Victoria Place - Main parking area.
Hudsons Place - Additional disabled parking bays

Parking charges

Book Online Parking

The exit which provides direct access to the car park will be closed between 00:45 and 03:15 daily.

Cycling

Cycle Storage Availability: Yes

Sheltered: yes

Spaces: 112

Type: Stands

Location:

Car Park Upper Level (Victoria Place), above Gatwick Express.

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.

Check posters and staff for more details.

Taxi Rank: Yes

Taxi Rank Note:

Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place).

Monday-Sunday 24 hours

Bus Service: Yes

Bus Service Note:

Victoria Bus Station at Station Front

Accessibility

Accessible Booking Office Counter: No

Accessible Booking Office Counter Note:

Staff assistance is available

Accessible Public Telephones: No

Accessible Public Telephones Note:

Main concourse

Accessible Toilets: Yes

Accessible Toilets Note:

Hudson's Place and Central Concourse

Induction Loop: Yes

Wheelchairs Available: Yes

Ramp For Train Access: Yes

Step Free Access: Yes

Step Free Access Note:

There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

Accessible Taxis: No

Accessible Taxis Note:

Available on request

Taxi rank outside main station entrance

Accessible Ticket Machines: No

Accessible Ticket Machines Note:

Various locations

Impaired Mobility Set Down: Yes

Impaired Mobility Set Down Note:

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530
- Southern - 0800 138 1016
- Southeastern - 0800 783 4524

Staff Help Available: Yes

Staff Help Available Opening Times: Monday to Sunday 24 hours

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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The information in this document was generated 9/9/2022 12:15:13 PM